TERMS AND CONDITIONS (“T&Cs”)

These T&Cs shall apply to the provision of services provided by both:

2. Joanna Hoddinott T/A Balanced Bodies Injury Rehab of 128 City Road, London, EC1V 2NX in respect of Injury Rehab Services; AND
3. Balanced Bodies Sport Limited T/A the Foot Health Clinic a company registered in England & Wales under company number 16647474 with a registered office address of 128 City Road, London, EC1V 2NX in respect of Foot Health Services. 

Collectively referred to as (“We”/”Us”) within these T&Cs. Customers shall, for the purpose of these T&Cs be referred to as You (“You”/”Your”) 

These T&Cs Were last updated on 8th September 2025. 

1. Definitions and Interpretations

1.1 In these T&Cs unless the context otherwise requires, the following expressions have the following meanings:

“Confidential Information”	means, in relation to either Party, information which is disclosed to that Party by the other Party pursuant to or in connection with this Agreement (whether orally or in writing or any other medium, and whether or not the information is expressly stated to be confidential or marked as such);
“Data Protection Legislation”	means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the “UK GDPR”), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018; the Data Protection Act 2018 (and regulations made thereunder); Data (Use and Access) Act 2025 and the Privacy and Electronic Communications Regulations 2003 as amended;
“Injury Rehab”	means the process of helping someone recover after an injury but can also include those in pain following an operation (as opposed to an injury). The purpose is to assist in getting back normal movement, strength and to be able to undertake daily activities. Its focus is on recovery and not fitness. It can also be used for injury prevention to reduce the risk of someone getting an injury when something doesn’t quite feel right. Injury Rehab can also include prehab work for someone preparing for an operation;
“Clinical Pilates”	is a form of Pilates used for recovery over fitness to assist with movement, strength and daily activities. It focuses on recovery from from injury rather than fitness, although can be used for fitness, if you wish. It can additionally be used by someone who is unable to attend, due to mental health reasons, attend mainstream sessions or classes.
“Foot Health”	means the treatment of foot problems and includes, but is not limited to: corns, nail cutting and filing, callus,  Verruca management and cracked heels. Balanced Bodies Sport Limited does not undertake treatments which require local anaesthetics, surgery or wound management is needed;
“Injury Rehab Services”	includes all “Injury Rehab” and “Clinical Pilates”;
“Foot Health Services”	includes all “Foot Health” Services;
“In-Person”	means any session or series of sessions which takes place in person as opposed to remotely. You be informed, at the time of booking, whether the relevant service is either in-person or remote;
“Group Sessions”	means the any Services that takes place between Us, You and other people that are not known to You or to each other. Such Group Coaching can include a session or a series of sessions;
“Web Conferencing App”	means a facility to enable remote Services to take place over the internet namely by Zoom or alternative conferencing platform;
“Discovery Call”	means a free call between Balanced Bodies and You to discuss your needs, history and what Services We suggest you might require;
“Pass(es)”	Passes enable You to book on any session for Injury Rehab or Clinical Pilates using Gym Catch, or any suitable scheduling system notified to You. They can be bought as part of a package but must be used within the session term purchased. Any Passes not utilised in this time will be considered forfeited;
“Payment”	means the amount payable for the Services in accordance with Clause 4; and
“Services”	means a virtual consultation for the duration outlined in Schedule 1 and any other services agreed between the parties.

1.2 Unless the context otherwise requires, each reference in these T&Cs to: “writing”, and any similar expression, includes a reference to any communication effected by electronic transmission or similar means; a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time; “these T&Cs” is a reference to these T&Cs and each of the Schedules as amended or supplemented at the relevant time; a Schedule is a schedule to these T&Cs; a Clause or paragraph is a reference to a Clause of these T&Cs (other than the Schedules) or a paragraph of the relevant Schedule; and a “Party” or the “Parties” refer to the parties to these T&Cs. The headings used in these T&Cs are for convenience only and shall have no effect upon the interpretation of these T&Cs. Words imparting the singular number shall include the plural and vice versa.

2. Provision of the Services 

2.1 All Services provided by US shall be in accordance with the T&Cs herein.

Injury Rehab and Clinical Pilates 

2.2 Before You are able to attend, whether virtually or -in-person, for Injury Rehab or Clinical Pilates a Discovery Call must take place between You and Us. This is to enable Us to assess Your suitability for their Services. Should You wish to proceed beyond the Discovery Call You will be added to our computer system, unless Your data has already been entered. Thereafter You will receive a booking:

2.2.1 with details of the Services You have signed up to including any sessions booked;

2.2.2 requesting You to complete a Health Questionnaire which should be completed and returned to Balanced Bodies by no later 48 business hours before Your first session; 

2.2.3 with a copy of these T&Cs which shall govern the Services being provided for You. Booking a session or making payment for a session, shall be deemed Your acceptance of these T&Cs.

2.2.4 confirmation of how our privacy policy can be viewed by You.

A Health Questionnaire is required prior to Your first session and should be received at least the day before Your first session. Thereafter new Health Questionnaires will only be required once a year or where there has been a change to Your personal circumstances which impacts You making use of our Services. For the avoidance of doubt You will must notify Us of any changes in Your health status. 

2.3 You may purchase package Passes for Clinical Pilates, to utilise for the Services, as part of a package or term.  Packages are for a set number of classes across a corresponding number of consecutive weeks e.g. a 5 session term must be taken across 5 consecutive weeks. Discounts are provided where pre-agreed in advance e.g. a 10 session term to be taken across 12 weeks. Passes can then be used to book a session date and time on Gym Catch.

2.4 Balanced Bodies reserves the right to cancel any session where a Health Questionnaire has not been (1) provided ahead of the first session or (2) provided on each yearly anniversary. 

2.5 Both Injury Rehab and Clinical Pilates may take place either remotely using the Web Conferencing App or In-Person, as agreed between the You and Balanced Bodies in writing. Any sessions which take place remotely will be subject to the additional terms detailed in Schedule 2 of these T&Cs.

2.6 Where any In-Person Services are booked by You the following shall apply:

2.6.1 We shall provide an adequate working place in order for the session to take place.

2.6.2 You must to adhere to any venue terms and conditions displayed when attending any In-Person Services.

2.6.3 As sessions are held in public venues such as village halls, it is impossible to guarantee that We will be able to provide an allergy-free environment. If You have a concern about allergies, please let Us know in advance so reasonable accommodations can be made, if possible.

2.7 Where You book onto any Group Session You are reminded that:

2.7.1 You understand that You will not receive personalised tailored advice or guidance*. Any information provided is for general purposes only and it will be for You to decide whether You choose to make use of or implement the same. *The only circumstance in which you will receive personalised tailored advice or guidance will be if you are experiencing pain in a specific movement or You have a flare up of pain mid class. 

2.7.2 You are advised not to share any information You do not wish to be made public. Anything shared by You in any Group Sessions will not be subject to any confidentiality obligations.

2.7.3 Balanced Bodies reserves their right to remove any attendee, including You, if in their reasonable opinion that person’s conduct amounts to unacceptable behaviour, or such behaviour may be in their opinion harmful to Us or any other attendee present. In the event that such removal disrupts the Coaching session and it can no longer take place You will not be entitled to any refund for the lost time.

Foot Health 

2.8 No foot health treatments will be undertaken on those under the age of 5. Anyone between the age of 5, but under 18, shall require a parent or guardian to be present during all treatments. By accepting these T&Cs said parent or guardian is entering into a legally binding contract for Us to treat the minor.

2.9 Please make sure that you remove any toe nail varnish prior to a session date and time where treatment will involve the toes, to allow for accurate assessment and care.

2.10 Whilst every precaution and professional standard of care is taken to avoid cuts or bleeds during treatment, minor injuries can occasionally occur. In the unlikely event that a minor injury, such as a small cut is sustained You understand that certain aftercare steps may be required to minimise the risk of infection and ensure proper healing.

2.11 You acknowledge that, if appropriate care is not taken following treatment, a minor injury may worsen. Any such incident will be documented at the time of treatment.

2.12 You should be aware that Verrutop, the verruca treatment We administer, does not always work. In order to maximise this treatment working We advise that You do not soak Your feet for at least 24 hours after treatment. You should apply surgical spirits as advised and notify Us of any adverse reactions straight away. We maintain the right to stop treatments if We feel that the product is not working. Treatments are required every 1-2 weeks. No other products can be used for a month before. When Verrutop is used You should follow the guidance provided. 

2.13 You should be aware that Onyfix, the nail bracing system, does not always work. In the event that the same falls off a fee will be required for the same to be redone. Additional strips may need to be added, sometimes requiring up to 3 applications for them to grow out. Each strip requires payment along with a session fee. Gel nails should not be used and shoes that brush/rub the brace should be not be worn. In order to maximise this treatment working We advise that You do not soak Your feet for at least 24 hours after treatment.

All Services 

2.14 It is Your responsibility to make any and all arrangements necessary in order to access or attend any session. By agreeing to these T&Cs, You are agreeing to attend any booked session at the date and time. All attendees under the age of 18 must be accompanied by a parent or guardian. 

2.15 If You attend at any session unwell, have symptoms or elevated temperature (including a cold, flu, COVID, norovirus) We reserve the right to decline entry to any session with no refund being given. 

2.16 Please note that We are only able to give You advice and guidance where You have provided full and accurate information to us. In the event that You have failed to disclose relevant information We will not be liable for the outcome of our advice.

2.17 Where We provide literature, whether written by us or others, We will endeavour to provide relevant and up to date information. However, where We provide documentation and/or pdfs We make no guarantee as to their continuing relevance. This is due to future changes in regulations, legislation and guidance over which We have no control.

2.18 As part of our Services, We may suggest third-party support services or resources that could be beneficial. Any such suggestions are for informational purposes only and do not constitute an endorsement, referral, or guarantee of the effectiveness of those services. We do not assume any responsibility for the availability, quality, or outcomes of services provided by third parties. Depending on the circumstances:

2.18.1 if We believe additional support may be appropriate, We may recommend that You discuss this with Your GP or another qualified healthcare professional. It will be at their discretion to assess Your needs and determine whether further support or referrals are necessary.

2.18.2 We may, with Your consent, write to your GP or another qualified healthcare professional outlining our recommendations. It will remain the responsibility of Your GP to assess Your needs and determine whether an onward referral is appropriate. We do not have any influence over their decision or the referral process beyond providing this letter.

2.19 You must not record any of our Services nor any session without our prior knowledge and written consent. You are Welcome to take written notes during sessions for Your personal use. If You have additional needs that require You to record a session for accessibility reasons, please discuss this with us in advance. Any approved recordings must be used solely for personal reference and must not be shared, distributed, or used for any other purpose. Unauthorised recording or use of session content will result in termination of Services.

2.20 If You believe an injury may have occurred during your session, You agree to inform Us immediately and to follow any aftercare guidance provided. If there is any uncertainty, You should contact Us within 48 hours of your session date and time. Failure to notify Us promptly may make it difficult to identify the cause of an issue and limit the effectiveness of aftercare advice. We cannot be held responsible for any complications resulting for your failure to promptly report a possible injury or follow aftercare instructions.

2.21 Please note that it may not be possible to address all concerns within a single session. We will always do our best to help, but if multiple issues are raised, We may ask you to prioritise the treatment. This will be discussed with You at the start of your session to ensure We make the best use of your time.

2.22 We may, for marketing purposes, ask to take photographs and videos of any sessions. These will only be used where You have given your expressed written consent for Us to do so.

2.23 You agree that you have no medical conditions that may affect Your ability to complete rehab or undertake Clinical Pilates classes, outside of what is discussed in the health questionnaire. Any changes in health must be notified to Us.

Session Logistics, Suggestions and What is Needed for Clinical Pilates 

2.24 Sessions will run in all weather conditions throughout the year. Please make sure You have the correct clothing/footwear to add to Your comfort and personal safety.

2.25 We advise that bring a drink with You to any session to stay hydrated. Drinking facilities are not available at any of our venues.

2.26 For existing participants – Sessions will start promptly at the advertised time and We reserve the right to deny any participant entry after the session has started. Please arrive 5 minutes prior to the session start. For new participants please arrive 15 minutes prior to the start of the session. Time will not be made up for late starters.

2.27 Each session lasts for approximately 50 minutes, unless advertised differently.

2.28 Sessions are usually limited to a maximum of 10 people.

3. Cancelling and Rescheduling

3.1 Cancellation – Subject to the “Cooling off” period explained in sub-Clause 6. Where session times are cancelled by You:

3.1.1 with less than 24 hours’ notice You will forfeit the payment made for that Service or session.

3.1.2 if you provide between 48 hours notice and 24 hours notice You will be liable for up to 50% of the fee

You will also be liable for any venue fees which cannot be refunded to Us.

3.2 Where We cancel any session due to our unavailability or illness:

3.2.1 For Clinical Pilates We shall credit You with a session credit or Pass;

3.2.2 For Injury Rehab or Foot Health We will offer You the ability to reschedule to the next available date;

Unless You opt to receive a refund.

4. Payment for Our Services 

4.1 Payment for our Services must always take place in advance by bank transfer unless otherwise agreed in writing. You will be responsible for payment in respect of each session. You will also be responsible for any venue hire as applicable. 

4.2 You must ensure that payment is made no later than 5pm two days before Your appointment unless otherwise agreed by Us in writing. This helps us keep everything running smoothly and ensures Your session is secured. If payment hasn’t been received by this time, We may need to offer the slot to someone else.

4.3 We reserve the right to change the price of any future session including, where applicable, term costs. We will give You, where possible, not least than 7 days notices of the day. Any sessions booked and paid for in the current term shall not be changed. 

4.4 Any sums which remain unpaid shall incur interest on a daily basis at 8% above the base rate of the Bank of England from time to time until payment is made in full of any such outstanding sums. This provision shall not apply to payments disputed in good faith.

5. Licence and Intellectual Property 

5.1 When You purchase our Services, We will grant You a limited, non-exclusive, non-transferable, non-sublicensable licence for You to access, participate in and use any content for Your personal, non-commercial purposes. The licence granted does not give You any rights in any content of our Services (including material that We may licence from third parties).

5.2 The licence granted under sub-Clause 5.2 is subject to the following usage restrictions and/or permissions:

5.2.1 You may not copy, rent, sell, publish, record, republish, share, broadcast or otherwise transmit  the Services (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’);

5.2.2 You may not use any two way livestream facility which is or is part of the Services to communicate or make accessible to any other person.

6. Cancelling Our Services 

6.1 These T&Cs shall become a legally binding contractual relationship upon acceptance of the same, by You making any payment in respect of the Services or by Your attendance at any session, whichever is sooner. 

6.2 If You purchase our Services, by remote contract (by electronic means instead of in person), and You are a Consumer in the UK or European Union, by default You have a legal right to a “cooling-off” period within which You can cancel the contract for any reason, including if You have changed Your mind, and receive a refund. The period begins upon acceptance of these T&Cs and ends when You access any part of the Services, or 14 calendar days after the date of Your purchase, whichever occurs first.

6.3 If You wish to exercise Your right to cancel under this Clause 6, You may inform us or Your cancellation by post, as detailed at the top of these T&Cs or by email to joanna@balancedbodiessport.com 

7. Your other rights to end the Contract

7.1 If We are unable to deliver our Services for more 90 days You may end the contract created by these T&Cs immediately. If You end the contract for this reason, We will issue You with a refund, or partial refund where You have made use of some of the Services. 

7.2 You also have a legal right to end the contract at any time if We are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

7.3 If You wish to exercise Your right to cancel under this Clause 7, You may inform us of Your cancellation by email using the contact details set out at Clause 6.3 above. 

8. Our Liability to Consumers 

8.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of our breach of these T&Cs or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by You and us when entering into these T&Cs. We will not be responsible for any loss or damage that is not foreseeable. For the avoidance of doubt should You fail to follow instructions or advice on any of the Services We will not be responsible for loss or damage. 

8.2 Our Services are intended for non-commercial use only. We make no warranty or representation that our Services are fit for commercial, business or industrial use of any kind. We will not be liable to You for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

8.3 Nothing in these T&Cs seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation, or for the Services which is not as described, does not match information that We provided, not of satisfactory quality, or is not fit for any purpose made known to us.

8.4 Nothing in these T&Cs seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

8.5 We will not be responsible or liable if You are unable to access any Services due to any failure or delay in performing our obligations under these T&Cs resulting from any cause beyond our reasonable control (including but not limited to a cause of that type specifically referred to in the Schedule).

9. How We Use Your Personal Information (Data Protection)

All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and Your rights thereunder. 

10. Other Important Terms

10.1 We may transfer (assign) our obligations and rights under these T&Cs to a third party (this may happen, for example, if We sell our business). If this occurs, You will be informed by us in writing. Your rights under these T&Cs will not be affected and our obligations under these T&Cs will be transferred to the third party who will remain bound by them.

10.2 You may not transfer (assign) Your obligations and rights under these T&Cs without our express and written permission.

10.3 These T&Cs are between You and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision herein. 

10.4 If any of the provisions of these T&Cs are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of the provisions. The remainder o the provisions shall be valid and enforceable.

10.5 If We fail to take steps or delay in taking steps to enforce any of our rights against You under these T&Cs, that will not prevent us doing so at a later date, for example our right to require You to make any payment which has become payable under these T&Cs. 

11. Confidentiality

11.1 Each Party undertakes that, except as provided by sub-Clause 11.2 or as authorised in writing by the other Party, it shall, at all times during the continuance of these T&Cs and for 2 years after its termination or expiry:

11.1.1 keep confidential all Confidential Information;

11.1.2 not disclose any Confidential Information to any other party save for an Individual or medical professional where the appropriate consent is given;

11.1.3 not use any Confidential Information for any purpose other than as contemplated by and subject to the terms of this Agreement;

11.1.4 ensure that none of its directors, officers, employees, agents, sub-contractors or advisers does any act which, if done by that Party, would be a breach of the provisions of sub-Clauses 11.1.1 to 11.1.3 above.

11.2 Either Party may disclose any Confidential Information to:

11.2.1 any sub-contractor or supplier of that Party;

11.2.2 any governmental or other authority or regulatory body; 

11.2.3 any employee or officer of that Party or of any of the aforementioned persons, parties or bodies;

to such extent only as is necessary for the purposes contemplated by these T&Cs (including, but not limited to, the provision of the Services), or as required by law.  In each case that party shall first inform the person, party or body in question that the Confidential Information is confidential and (except where the disclosure is to any such body under sub-Clause 11.2.2 or any employee or officer of any such body) obtaining and submitting to the other Party a written confidentiality undertaking from the party in question.  Such undertaking should be as nearly as practicable in the terms of this Clause 11, to keep the Confidential Information confidential and to use it only for the purposes for which the disclosure is made; and

11.2.4 use any Confidential Information for any purpose, or disclose it to any other person, to the extent only that it is at the date of these T&Cs, or at any time after that date becomes, public knowledge through no fault of that Party. In making such use or disclosure, that Party must not disclose any part of the Confidential Information which is not public knowledge.

11.3 The provisions of this Clause 11 shall continue in force in accordance with their terms after the termination or expiry of these T&Cs, notwithstanding the termination of these T&Cs for any reason.

12 Law and Jurisdiction

12.1 These Terms and Conditions, and the relationship between You and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.

12.2 As a Consumer, You will benefit from any mandatory provisions of the law in Your country of residence. Nothing in sub-Clause 12.1 above takes away or reduces Your rights as a consumer to rely on those provisions.

12.3 As a Consumer, any dispute, controversy, proceedings or claim between You and us relating to these Terms and Conditions, or the relationship between You and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.

By agreeing these T&Cs You agree that there shall be a legally binding Contract, under these terms in force. 

Schedule 

1. Use of the Web Conferencing App to access Our Services 

We only offer our Services online provided that You have the appropriate technology (see below) to receive the Services. For this purpose primarily use use the Zoom App but on occasions Facebook video or Whatsapp. Where such Services take place online the following shall apply:

2. The technology that We will be responsible for providing

2.1 We will subscribe to the Web Conferencing App and pay any necessary fees to maintain that subscription. It will enable us to act as “host” and to provide the Services to You over the internet.

2.2 To receive or participate in any of the Services via the Web Conferencing App, You will need to join an online session via the link sent to You prior to the session. You will not need to pay any fee or charge to use the  the Web Conferencing App facility or join that session: You will only need to pay for the Services made available to You.

2.3 We do not provide any PC, laptop, tablet, mobile phone or other hardware (“Device”) or any other software for use on or with any Devices, nor any internet connection or service or other equipment or facilities necessary to enable You to use  the Web Conferencing App. 

2.4 We do not supply or make available the Web Conferencing App that You use to access the Services. We do not act as agent or otherwise on behalf of the Web Conferencing App or any other third party platform provider. We are not a party to Your download and use of that platform. We will have no responsibility or liability for Your use of any third party platform. Your use will be subject to and governed by such terms and conditions and privacy policy of the Web Conferencing App platform or other third party provider of that platform.

3. The technology and other items that You will be responsible for providing

3.1 It will be Your sole responsibility to ensure that You have access to, and familiarity with all necessary technology so that You can receive and participate in the Services via the Web Conferencing App. 

3.2 You will need to ensure that You have access to and use the following non-exhaustive list of facilities for this purpose:

• An appropriate functioning Device which is adequately charged. 
• An up to date the Web Conferencing App platform as applicable. It will need to be downloaded to Your Device, and installed and working fully and correctly on Your Device, so that You can receive the Services;
• Stable, reliable, internet access with adequate speed;
• A location at Your premises (or other premises that You use) with a suitable environment in which to watch, listen, speak where appropriate, make notes, and otherwise to participate as necessary, without the presence of any other non-participating person to distract You or us except for any person(s) present at Your request and by arrangement with us;
• Where the Device on its own does not provide an adequate microphone and/or loudspeakers for the purpose of the Services, external microphone and/or speakers as reasonably necessary; and
• A camera that is part of or connected to the Device which is adequate for the purpose of You and us being able to share and/or remotely view any text, still images, videos or other items during and in connection with a session.

4. Scope of what We make available to access

4.1 We do not, and cannot, assist You to obtain, set up, maintain, or operate any technology. If You need any assistance or advice about technology, You should seek it from an appropriate third party. We do not, and cannot, give You any advice about what technology is needed or how to use it.

4.2 We do not claim to have any expertise or skill in relation to any technology that You need or use for the purpose of receiving the Services. However, We may, if You request it, either before or during any session of the Services, and without charge, offer suggestions in good faith to resolve any problem with that technology that You report, but it will not be in the nature of advice to You. We do not therefore take on any responsibility or accept any liability to You if any such suggestion does not help You to resolve any problem or if by following any such suggestion You experience any other problem, loss or damage to Your Device, Your digital content or any other technology or other thing.

4.3 Without in any way limiting anything in Clause 8 of these T&Cs causes beyond our reasonable control may include any of the following: 

• Where You are unable to resolve any technology problem (whether or not You have asked us for or We have offered any suggestions as to how to resolve the problem); or 
• Any slow speed, instability, temporary or other breakdown, unavailability or inadequacy of, or defect in, Your internet service or any other equipment or service (e.g. telecommunications, computing, audio or visual) that You use or rely on; or
• Failure of or defect in the Web Conferencing App platform used by us or You to make the Services available to You; or
• Lack of an appropriate functioning Device or any failure of or defect in a Device; or
• Your inability to access the Services due to failure of or defects in our Site etc.